Frequently asked questions

u003cpu003eEmail is best. It means we can answer at any time of day, and it makes sure the details in our reply are accurate. For journey enquiries, the quote form does the same job with the key questions built in.u003c/pu003e

u003cpu003eYes. Pre-booking is the only way we operate, which is why every journey runs to a plan.u003c/pu003e

u003cpu003eUse the quote form or email us with as much detail as possible about your trip. We will reply as quickly as we can and ask for anything else we need to give you an accurate quotation.u003c/pu003e

u003cpu003eJust outside Bath, giving us easy access in every direction.u003c/pu003e

u003cpu003eYes. We are fully licensed by the local council as a private hire and chauffeur operator. Every driver is licensed too, with continual medical assessments, DBS checks and safeguarding training for the protection of children and vulnerable adults.u003c/pu003e

u003cpu003eYes. All our vehicles are insured under a fleet policy for private hire use.u003c/pu003e

u003cpu003eEvery vehicle is maintained at its manufacturer’s main dealer. Our Mercedes S Class, E Class and V Class are serviced at Mercedes-Benz of Bristol to the manufacturer’s schedule. We fit only branded tyres, and switch to winter tyres in the colder months.u003c/pu003e

u003cpu003eMercedes E Class, Mercedes S Class, Mercedes V Class, Ford Tourneo Custom and BMW 7 Series, plus our fully electric BMW i7 and Tesla Model Y.u003c/pu003e

u003cpu003eAbsolutely. We run a Tesla Model Y and a BMW i7 with massaging, reclining and cooled seating.u003c/pu003e

u003cpu003eYes, subject to availability. Tell us your preference when you book.u003c/pu003e

u003cpu003eOur saloons take up to three passengers in comfort (they are licensed for four, but we actively discourage it). The Mercedes V Class takes six passengers plus luggage, and the Ford Tourneo up to eight with luggage.u003c/pu003e

u003cpu003eRoughly three medium cases in a saloon, around eight medium (or six large) in the V Class, and eight to ten medium cases in the Tourneo alongside eight passengers. Travelling luggage-heavy with fewer people? Seats can be folded or removed, making room for fifteen cases or more. We always check luggage requirements at booking.u003c/pu003e

u003cpu003eNo. We charge for the vehicle, not per passenger.u003c/pu003e

u003cpu003eIn the arrivals hall, holding a clear sign with your name on it. If you would like more discretion, we can use wording of your choice instead.u003c/pu003e

u003cpu003eYes, on two or three different platforms, and we can usually watch the flight come in to land. Overnight long-haul flights are tracked from the day before, so we often know about a delay before our passengers do.u003c/pu003e

u003cpu003eDriver details are provided one to two days ahead of travel, or sooner once allocated. Drivers can be reached by WhatsApp, text or a normal call.u003c/pu003e

u003cpu003eYes, always: from the house or hotel to the car, and from the arrivals hall to the car park and into the car.u003c/pu003e

u003cpu003eYes. We carry a selection of high quality child seats to suit every age. Tell us the age or weight of each child when you book and the right seat will be fitted on the day.u003c/pu003e

u003cpu003eYes. And if you prefer to bring your own bottle to cut plastic waste, we always encourage it.u003c/pu003e

u003cpu003eYes. We are happy to stop for ten to fifteen minutes on any journey of two hours or more. If you would like longer, tell us at booking so we can allow the time.u003c/pu003e

u003cpu003eYes, this is a frequently requested service. Our drivers are patient and accommodating. We understand more rest breaks might be needed, along with extra assistance to and from the car.u003c/pu003e

u003cpu003eYes. All drivers undergo continual medical assessments, DBS checks and safeguarding training for the protection of children and vulnerable adults.u003c/pu003e

u003cpu003eYes, just ask. We have collected from Geneva and driven home to Bristol, taken clients to Orkney, and driven to Lake Garda, Paris, Brussels and many more.u003c/pu003e